magpie fibers

Shipping

When will my order ship?

Most colors in most bases, and all of our accessories, are ready to ship within 1-2 business days. If we run out of a certain colorway or do not have enough matching skeins to fill your order we will dye it to order and it will ship in 3-5 business days.

I’m really ready to craft all the things! Where is my yarn?

Below we have a few guidelines for what each term means when checking your order status:

  • Pre-shipment - A label has been generated for your package and is awaiting pickup by USPS

  • Shipped - Your order is being processed by the postal service. If you are a U.S. customer, you will receive an email when USPS accepts your package that contains an invoice and a USPS tracking number. You can use this tracking number at usps.com to track your package’s current location and plan for its arrival. Are you an international customer? Please take a look at our international shipping policies below.

  • Pre-order - If you are interested in pre-ordering, there will be an estimated shipping date on the listing page for the item. Pre-ordering creates a spot for you in our queue for that specific product. Pre-ordered items will ship in the order they are received.

What is your International Shipping and Customs Policy?

International orders are shipped via USPS then transfered to your the local postal service. International delivery can take 1-3 weeks depending on the country. You will receive a tracking number so you can monitor its progress, however, once the USPS transfers a package to the local postal service our ability to track it is limited. If you have any questions about your International package’s current location once it arrives in country, we recommend you contact your local postal service for a more accurate assessment.

Additionally, some countries may hold packages at customs, check their contents, and/or charge duties for these packages. Magpie Fibers is under legal obligation to declare all items shipped by us as “merchandise.”  Magpie Fibers is not responsible for any taxes fees or duties levied.

Depending on your country’s import/export policies, International customers may be subject to fees, taxes or duties. International customers are therefore encouraged to research your country’s customs policies. For further questions, please contact your local postal service or customs office.


Customer Service

What is your return/exchange policy?

We will accept a returns of any unused, unwound skeins of yarn purchased from the Magpie Fibers website within 30 days of date of delivery. Simply mail your yarn back to us at the address below. We will refund the credit card account originally used as soon as we receive and process your return. All shipping costs are the responsibility of the customer.

We do not offer exchanges, please place a new order for your replacement yarn.

Magpie Fibers

5711 Industry Lane, Unit #36

Frederick, MD 21704

If you have any questions additional questions about your return/exchange, please reach out to us using our Contact Us page: https://www.magpiefibers.com/contact.

I forgot to order something! Can I add it to my existing order?

While we cannot add an item to an existing order, we are happy to combine multiple orders, providing the original has not yet shipped. Send us an email through our Contact page to verify that your order is still in shipment processing, then go ahead and place your additional order. Let us know once you’ve checked out, and we will issue a refund for the additional shipping costs get the complete order out to you as soon as possible.

Is there a way for me to see all of my past orders?

We would love for you to create an account with us on our website to enhance your shopping experience. With your new account, you can view recent orders and save payment and shipping information for even faster checkouts.

To open a new account with us on a desktop, simply go to mapgiefibers.com and click on “Sign In” at the top of the page. This will open up a pop-up box asking for login information. Click “Create Account” at the bottom right of the pop-up box, enter your information, and you should receive an email address confirming your new account.

If you are accessing our website from a mobile device, click on the navigation bar at the top left to access our menu, then click on “Sign In,” and follow the same steps detailed above.

After creating an account, you will be able to build a profile that contains saved addresses, payment methods, and order history.

For your order history to be saved each time to your account, you must be logged in when making a purchase. Unfortunately, if you forget to log in, we are currently unable to retroactively add a purchase to your order history. 

I love my website account, but I changed my email address. What do I do now?

If the email address that you originally created an account with is no longer active, you will need to create a new account with your current email address. We cannot add your old purchase history to your new account, but this will still give you the same benefits previously stated and will send your shipment notifications to the correct email address.

Can you wind my yarn?

Unfortunately, our small team is currently unable to provide this service.

How can I visit your store?

We do not currently have a brick and mortar storefront. We do occasionally open our dye studio to the public throughout the year. Sign up for our mailing list, follow us on Instagram @magpiefibers or Facebook at ‘Magpie Fibers’ for the latest updates on events and open houses. We’d love to meet you!


Yarn

What is hand-dyed yarn?

We’re so glad you asked! Each skein of Magpie Fibers yarn is created by dying small batches, usually 4-6 skeins at a time, in our custom colors using acid dyes. Every skein is handled at least a dozen times as it makes its way from raw yarn to finished product. From color design to hand winding, we pride ourselves on the attention to detail we put into each handcrafted skein, the result is a beautiful richness and tonality that is unique to Magpie Fibers. 

Will the color I see on my screen be accurate to what I receive?

We hope so, but there are many reasons why it may appear differently. We make every effort to take pictures that are accurate and true to the colors that we dye. With that said, calibrations of monitor screens, smartphone screens or web browsers may represent colors differently. Even the lighting that you view a picture in can distort colors. If you are unhappy with the colors you have received, please feel free to refer to our Return/Exchange Policy below and reach out to us on our Contact page, so we can help you with your purchase.

If I order multiple skeins of yarn in one color, will they all match?

Our goal is to offer a consistently beautiful crafting experience to our customers.

If you are ordering more than one skein of yarn in a single color, we make every effort to match skeins as closely as possible. If we do not feel we can send you a cohesive order from what we have available, your order will be dyed-to-order in its own dye lot to ensure consistency.

With this said, hand-dyed yarn will always have variations from skein to skein. If you are using multiple skeins of a single color, we always recommend that you alternate skeins.

What does “alternating skeins” mean? Do I have to do it?

Alternating skeins gives a uniform blending of multiple skeins that will give your hand-dyed yarn project a more consistent look overall. We strongly recommend that you alternate skeins on any project that uses more than one skein of the same color. 

If you’re unsure of how to do this, we’ve included a link to a video demonstrating the technique here.

How do I wash my project made with Magpie Fibers yarn?

Most of our bases contain superwash Merino wool. This means they have undergone a de-scaling process to remove some of the microscopic scales on the outside of the fiber to prevent it from felting when exposed to heat and agitation. This means that this yarns can be washed in a washing machine without felting. However, we recommend hand-washing to keep your project looking its best for years to come.

Bases containing non-superwashed yarn cannot go in the washing machine and must be hand washed in cool water and laid flat to dry.

To hand wash your knits, simply soak in lukewarm water with the wool wash of your choice. Agitate gently with your hands to release any dirt, remove excess water by rolling in a towel then lay flat to dry.

We work very hard to ensure the colorfast-ness of our yarn useing many times the normal amount of acid to fix all our colors, a small amount of color in the water is normal and won’t affect your knits. If you are using very high contrast colors we recommend adding a Shout Color Catcher and a little white vinegar to the soaking water just to be on the safe side.


Fiber Society

What does a bimonthly subscription mean?

Bi-Monthly subscriptions renew every other month, for a total of 6 boxes throughout the year in 2-month increments.

How do I access the Members Only Society Page?

When you sign up or your subscription renews you will receive a confirmation email that contains a link to the Society page, a password to enter and your discount code. These will be active for 2 months, please save this email for easy reference. In addition, active members will receive a Society newsletter with same information.

How do I curate my subscription?

Go to The Society Page using the link provided in your confirmation email and/or the Society Newsletter. Use the password to gain access then click on the “Curate Your Collection” picture.

Each session, we create a unique, speckled colorway that is exclusive to the Magpie Fiber Society for one year. This colorway may not be substituted and will come with every box.

The subscription includes two skeins of yarn. Society members may choose to receive an additional skein of the exclusive speckle, or may choose from a selection of complimentary solid colors. Please only select one of the options available to you on the “Curate Your Collection” page.

If you’re in love with more than one option, you may use your special Society discount code to purchase any extra skeins you desire.

How do I order extra skeins of the current session’s colorway?

You may purchase additional skeins of the current exclusive colorway by logging into the Society page and clicking on picture that says “Purchase Additional Skeins.”

To purchase additional skeins of the complimentary colors please go to the appropriate page on the main website.

Can I purchase past Magpie Fiber Society colors?

Our exclusive Fiber Society colors are available for a limited time through our Society page. Each color will be available as a dyed-to-order item for 2 additional sessions from the time of release. Any remaining skeins will be available on our Society page until sold out.

What happens if I don’t curate my collection?

If you do not choose a color to go with your exclusive Society colorway, our team will randomly select a color for you from the options available for that session. Some of our Society members actually prefer this, because they get to be surprised when their collection arrives!

Do I need to enter my address every time I curate my collection?

Yes, please! Because of the interface between our website and subscription processing software, it is absolutely imperative your name and address be entered at checkout when curating your Society shipment. You will not be charged, as this is a $0.00 item.

This must be done every session in order to ensure you receive the correct selection. We cannot guarantee you will receive your desired selection if you did not enter your name and address as you check out.

If you happen to have forgotten or have accidentally not entered your address, please go back and checkout again, including all of your information in your new order. We are unable to manually edit orders with missing information.

When can I expect my collection to arrive?

Magpie Fiber Society collections ship the first week of the second month of the session. For example, if you are participating in the February/March session, you would curate your collection by February 15th. Your collection would then ship to you during the first week of March.

Society Members will receive a shipping confirmation email with a tracking number per our normal shipping policies. For questions about our Domestic and International Shipping Policies, please refer to our shipping policies above.

To what does my free shipping benefit apply?

Free shipping applies to your Magpie Fiber Society subscription box. Unfortunately, we cannot combine other orders with your Society box. If additional skeins are purchased, that order will be charged shipping and will ship separately.

Why haven’t I received my separate order of additional skeins yet?

Additional skeins of the current Society speckle will ship after Society boxes have shipped, usually within 1-2 business days. Anything ordered with the Society speckle with ship at the same time. If you want your additional items, exclusive of the Society colorway, to ship immediately, please place a separate order.

How do I use my discount code?

When you sign up or your subscription renews you will receive a confirmation email that contains a link to the Society page, a password to enter and your discount code. In addition, active members will receive a Society newsletter with the same information. We recommend saving these emails so you always have access to your discount code for the following two months. At checkout, there is a box that says “Gift or Discount Code.” Enter the current code, and press “Apply.”